The standard 2-year manufacturer warranty covers:. The warranty is available to all customers regardless of where you purchased your product — directly from blueteesgolf.com, Amazon, Dick's Sporting Goods, Golf Galaxy, PGA Superstore, or any other au

<h2 id="what-the-warranty-covers">What the warranty covers</h2><p>The standard 2-year manufacturer warranty covers:</p><ul><li>Manufacturing defects in materials or workmanship</li><li>Operational defects that affect the product&apos;s core function (e.g. a rangefinder that won&apos;t power on, a speaker that won&apos;t charge)</li></ul><p>The warranty is available to all customers regardless of where you purchased your product &#x2014; directly from blueteesgolf.com, Amazon, Dick&apos;s Sporting Goods, Golf Galaxy, PGA Superstore, or any other authorized retailer.</p><h2 id="what-the-warranty-does-not-cover">What the warranty does not cover</h2><ul><li>Accidental damage (drops, impacts, cracked screens)</li><li>Water damage beyond normal outdoor use &#x2014; our products are designed to handle the elements of a typical round of golf, but are not rated for submersion or heavy prolonged exposure. If moisture enters the device in conditions beyond normal play, this may not be covered under the manufacturer warranty. If you&apos;re unsure whether your situation qualifies, contact us and we&apos;ll review it</li><li>Damage caused by the magnetic mount failing and the device falling from a golf cart</li><li>Cosmetic damage (scratches, dents) that don&apos;t affect function</li><li>Products purchased from unauthorized second-hand sellers (eBay, Facebook Marketplace, etc.)</li><li>Damage resulting from unauthorized disassembly or modification</li></ul><p>If you&apos;re concerned about accidental damage coverage, consider the <a href="https://blueteesgolf.gorgias.help/en-US/what-is-extend-warranty-728578">Extend Protection Plan</a>, which covers drops, spills, and accidental damage.</p><h2 id="how-to-file-a-warranty-claim">How to file a warranty claim</h2><p><strong>Purchased from blueteesgolf.com?</strong> Use our returns and exchanges portal to start your claim:</p><ol><li>Visit the <a href="https://blueteesgolf.loopreturns.com/#/">Returns &amp; Exchanges portal</a>, enter your order number and zip code, and select the item you&apos;d like to claim.</li><li>Follow the on-screen steps to submit your claim, including a description of the issue.</li><li><strong>We&apos;ll troubleshoot first.</strong> Our team will work through the issue with you &#x2014; most problems can be resolved without a replacement.</li><li><strong>If we can&apos;t resolve it</strong>, we&apos;ll send you a replacement unit under warranty.</li></ol><p><strong>Purchased from an authorized reseller</strong> (Amazon, Dick&apos;s Sporting Goods, Golf Galaxy, PGA Superstore, or another authorized retailer)? Submit your warranty claim directly through us:</p><ol><li>Email <a href="mailto:support@blueteesgolf.com">support@blueteesgolf.com</a> with a description of the issue, photos or a short video showing the problem, and your proof of purchase (see below).</li><li>Our team will troubleshoot with you and arrange a replacement if needed.</li></ol><h2 id="proof-of-purchase--what-we-accept">Proof of purchase &#x2014; what we accept</h2><p>We accept any of the following as proof of purchase:</p><ul><li>Original receipt from blueteesgolf.com or an authorized retailer</li><li>Amazon, Dick&apos;s, Golf Galaxy, or PGA Superstore order confirmation email</li><li>Credit card or bank statement showing the purchase</li><li>Gift receipt from the original purchaser</li></ul><p><strong>Received it as a gift and can&apos;t get proof of purchase?</strong> Your device&apos;s serial number combined with any supporting document (a gift receipt, the gift-giver&apos;s confirmation email, or a credit card statement) is sufficient. Contact us and we&apos;ll work with you.</p><p><strong>Note:</strong> Products purchased from unauthorized second-hand sellers (eBay, Facebook Marketplace, Craigslist, etc.) are not eligible for the manufacturer warranty.</p>

What does the standard manufacturer warranty cover?

The 2-year manufacturer warranty is available to all customers regardless of where the rangefinder was purchased.We will do our best to troubleshoot any issues you’re having with your product. If we can’t resolve the issue, we will send you a new one

<div>The 2-year manufacturer warranty is available to all customers regardless of where the rangefinder was purchased.</div><div>We will do our best to troubleshoot any issues you&#x2019;re having with your product. If we can&#x2019;t resolve the issue, we will send you a new one. </div>

How do I use the manufacturer warranty?

+. Get peace of mind with Extend, which protects your product in case of accidental damage, defects, and malfunctions.Coverage Includes:. Important Notes:. Add accident protection to your order starting at just $19.99. Details & FAQ. If you would lik

<p id="isPasted"><img src="https://attachments.gorgias.help/P4k1n6jvkN6reOX9/hc/q0jJY2DOdA6eBWMO/2024082120-19f2b59f-955e-47a1-9cca-b1f30a8f2511-ebe3d72d-ce23-4920-a879-c74aedcb47fc.svg" alt="Extend logo" class="fr-fic fr-dii" style="width: 217px;"> <span style="font-size: 30px;">+&#xA0;</span><img src="https://attachments.gorgias.help/P4k1n6jvkN6reOX9/hc/q0jJY2DOdA6eBWMO/2024082120-5091cc71-e946-49d9-8d6f-976b60159631-cd341b0a-6ee5-4ee0-a98b-0d4d6de32a2b.png" alt="merchant logo" class="fr-fic fr-dii" style="width: 49px;"></p><h2 id="protect-your-product-in-case-of-breaks-spills-and-failure-with-extend">Protect your product in case of breaks, spills, and failure with Extend.</h2><p id="isPasted">Get peace of mind with Extend, which protects your product in case of accidental damage, defects, and malfunctions.<br><b data-stringify-type="bold">Coverage Includes:</b></p><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Hassle-free replacements</li><li data-stringify-indent="0" data-stringify-border="0">Accidental damage from drops and spills</li><li data-stringify-indent="0" data-stringify-border="0">Power surges and electrical failures</li></ul><p><b data-stringify-type="bold">Important Notes:</b></p><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Extend plans are valid even if purchased after the product, as long as the plan was successfully added and paid for before the time of damage</li><li data-stringify-indent="0" data-stringify-border="0" id="isPasted">Extend plans are also valid for products purchased from other retailers (Amazon, PGA Superstore, Dick&#x2019;s, etc.) &#x2014; not just from our website. As long as the customer has an Extend plan tied to their purchase, they&#x2019;re eligible to file a claim.</li><li data-stringify-indent="0" data-stringify-border="0">Claims made on warranties purchased after product damage will be denied by Extend.</li></ul><p><b data-stringify-type="bold">Add accident protection to your order starting at just $19.99.</b><b data-stringify-type="bold"><strong>&#xA0;</strong></b></p><p><a href="https://customers.extend.com/en-US/plan_details/10001-misc-elec-adh-replace-2y?storeId=a51df5f4-70a1-4840-bdd4-e4a8ed0e4ae5" id="isPasted">Details &amp; FAQ</a></p><p>If you would like to speak with someone from Extend about your warranty claim, you can call their Customer Support Line at (877) 248-7707.</p>

What is Extend Warranty?

What the standard manufacturer warranty and Extend Protection Plan cover when a Blue Tees product falls from a golf cart and the screen cracks or the device is damaged.

<p>One of the most-loved features of Blue Tees products is the built-in magnetic mount. On rare occasions, a bump or rough terrain can cause a speaker to fall from the cart &#x2014; here&apos;s exactly what coverage applies and what your options are.</p><h2 id="standard-2-year-manufacturer-warranty">Standard 2-year manufacturer warranty</h2><p>The standard warranty covers manufacturing and operational defects. A fall from a golf cart &#x2014; regardless of the cause &#x2014; is considered accidental damage and is <strong>not covered</strong> under the standard manufacturer warranty. This includes cases where the magnet releases due to a bump or rough cart path.</p><p>If you believe your magnetic mount had a genuine defect (for example, the magnet was significantly weaker than expected right out of the box, separate from any fall), contact us at <a href="mailto:support@blueteesgolf.com">support@blueteesgolf.com</a> with photos and a description and we&apos;ll review it.</p><h2 id="extend-protection-plan">Extend Protection Plan</h2><p>If you purchased the <a href="https://blueteesgolf.gorgias.help/en-US/what-is-extend-warranty-728578">Extend Protection Plan</a>, cart drops and the resulting screen cracks or damage are covered under accidental damage. Extend covers:</p><ul><li>Accidental damage from drops and impacts</li><li>Cracked screens</li><li>Electrical failures</li></ul><p>To file a claim with Extend:</p><ol><li>Call Extend Customer Support at <strong>(877) 248-7707</strong>, or</li><li>Visit the <a href="https://customers.extend.com/en-US/plan_details/10001-misc-elec-adh-replace-2y?storeId=a51df5f4-70a1-4840-bdd4-e4a8ed0e4ae5">Extend claims portal</a> directly.</li></ol><p>Have your Extend plan details and proof of purchase ready when you call or log in.</p><h2 id="dont-have-extend-coverage">Don&apos;t have Extend coverage?</h2><p>If you don&apos;t have an Extend plan and your speaker fell and cracked, the standard warranty won&apos;t cover the repair or replacement. However, contact us at <a href="mailto:support@blueteesgolf.com">support@blueteesgolf.com</a> with photos of the damage &#x2014; in some cases we can offer a discount on a replacement unit.</p><h2 id="preventing-future-falls">Preventing future falls</h2><ul><li>Ensure the magnetic strip is flat, fully aligned, and free of debris before attaching to the cart pole</li><li>The magnetic strip is designed specifically for the <strong>vertical pole</strong> of a golf cart &#x2014; avoid horizontal or angled surfaces where the hold is weaker</li><li>Take extra care on rough terrain, speed bumps, and uneven cart paths</li><li>Consider the Extend Protection Plan for future peace of mind &#x2014; it covers accidental drops and damage from the moment it&apos;s activated</li></ul>

My product fell off the golf cart — what's covered?

Blue Tees Golf

Warranties

How does my Rainmaker data work with other Blue Tees devices?

What additional features do I get when using Rainmaker with the Launch App?

What features are available in the Launch App with and without a subscription?

Can I customize “My Bag” in the Rainmaker Launch App?

How does the Rainmaker Remote work?

Can I edit or remove shots during or after a session?

Is the Rainmaker Launch Monitor compatible with golf simulator software like GSPro or E6?

Can I display the Rainmaker Launch App on a projector or larger screen?

What practice modes are available on the Rainmaker Launch Monitor when in standalone mode?

What shot data and metrics does the Rainmaker Launch Monitor track?

How is data displayed in the Launch app?

Can multiple golfers use the same Rainmaker Launch Monitor with separate accounts?

What’s the Difference Between the GAME App and Launch App?

Does Rainmaker require a subscription?

How much space does Rainmaker need indoors?

Can Rainmaker be used with a hitting net?

Does Rainmaker track spin? How does radar measure spin?

Does Rainmaker measure face angle or face-to-path?

Rainmaker setup best practices (leveling, spacing, interference, and more)

Why isn't Rainmaker reading my shots?

Does Rainmaker support left-handed golfers?

How accurate is Rainmaker?

Why doesn’t my Rainmaker remote work when connected to the Launch App?

Is the Launch App available for download?

Rainmaker Launch Monitor

How can I transfer or change a Blue Tees Game App Subscription to someone else?

Does purchasing a Player+ speaker from Amazon include free premium access?

I'm not receiving my email verification code for my subscription. What should I do?

How can I request an update for my golf club's information on your platform?

How do I activate a second membership if I've purchased two speakers with two Premium subscriptions?

What should I do if I don't wish to subscribe after my Player+ free period ends?

What features are included with the Premium Game App Subscription?

What do I do if I can't find the code for the free premium usage that comes with the Player+ GPS Speaker?

Is the Blue Tees Game App Apple Watch Compatible?

Is the Blue Tees Game App compatible with Android Smart Watch Apps?

How do Post Game Analytics work?

What data does the Post Round Report give me?

True Distance (Plays-Like Yardage): What it is & how to turn it on/off

What features are included with the Intelligence Tier Subscription? (Game AI + Launch App Package)

Lite vs Core vs Intelligence

GPS yardage not showing on my speaker screen

Hole not advancing automatically or resuming in the wrong place

"Maximum account limit reached" error when creating an account

How to connect your device to the Blue Tees Game App

Course missing, incorrect, or won't load in the GAME App

Blue Tees Game App

What are the different components of the Series 2 Pro+ Rangefinder?

Tips for accurate distance/ranging with the Series 2 Pro+ Rangefinder

How should I clean my Series 2 Pro+ Rangefinder?

What should I do if my Series 2 Pro+ Rangefinder isn't working as excpected?

Series 2 Pro+ Rangefinder

What are the different components of the Series 3 Max Rangefinder?

What does the Auto-Ambient Display do on the Series 3 Max Rangefinder?

What are the different Mode settings on the Series 3 Max Rangefinder?

How do I turn on/off Slope function on the Series 3 Max Rangefinder?

Tips for accurate distance/ranging with the Series 3 Max Rangefinder

Series 3 Max Rangefinder

Why can't I see the battery indicator on my Blue Tees Series 3 Max Plus LED display?

How do I use my Series 3 Max+ Rangefinder?

Can I use any USB-C cable to charge my Series 3 Max+ Rangefinder?

How does the Slope Switch work on the Series 3 Max+ Rangefinder?

How do I change the interface of the Series 3 Max+ Rangefinder from Red to Black?

Tips for accurate distance/ranging for the Series 3 Max+ Rangefinder

What steps do I take if my Series 3 Max+ Rangefinder isn't working as expected?

What should I do if my rangefinder has condensation in the viewfinder or lens?

Series 3 Max+ Rangefinder

What are the initial start up steps for the Series 4 Ultra Rangefinder?

How do you replace the battery in the Series 4 Ultra Rangefinder?

What does the mode button do on the Series 4 Ultra Rangefinder?

What does the Slope Switch do on the Series 4 Ultra Rangefinder?

How do I change the brightness of my Series 4 Ultra Rangefinder?

Does the Series 4 Ultra Rangefinder have a magnetic strip?

Tips for accurate ranging/distance with the Series 4 Ultra Rangefinder

How should I clean my Series 4 Ultra Rangefinder?

What do I do if my rangefinder battery door is missing or damaged?

What steps do I take if my Series 4 Ultra Rangefinder isn't working as expected?

Series 4 Ultra Rangefinder

How do I measure distance with my Captain Rangefinder?

How do I connect my Captain Rangefinder to Bluetooth?

How do I pair my Captain Rangefinder in the Blue Tees Game App?

How do I unpair or reconnect Bluetooth?

How do I turn Slope on or off?

How do I cycle through Game App data views on my rangefinder?

Why aren’t my Game App data screens showing on the rangefinder?

How do I adjust the brightness on my Captain Rangefinder?

How do I change from Yards to Meters (or Meters to Yards)?

Where do I find device settings in the Blue Tees Game App?

Why doesn’t my Captain Pro show all information on one screen?

Why does my Captain Pro show “00” for the hole number?

Why did my connected data disappear when I turned Slope OFF?

Why is my Captain Pro connected but not showing Front / Center / Back distances?

What can my Captain Rangefinder do without the app?

Find My Captain Rangefinder: how it works

Captain Rangefinders

Rangefinders

My Blue Tees Speaker Won't Charge or Stops Charging Early

Is there an option to repair or replace a cracked speaker screen under warranty?

Where can I find the User Manual for the Player+ GPS Speaker?

How do I connect the Player+ GPS Speaker to the Blue Tees Game App?

How do I connect my Player+ GPS Speaker to my device?

Why are distances not updating on the speaker in real time?

Is the battery life of the Player+ only displayed in intervals?

Why does the screen on the Player+ GPS Speaker go dark or not turn on?

Can I change what the Action/Cross Tees Button does?

How do I pair multiple Player+ Speakers?

Can I adjust the Sound or Bass on my Player+ Speaker?

Audio Design: Why does it sound better outdoors?

Player+ GPS Speaker

How do I connect the Player Go Speaker to the Blue Tees Game App?

What do the charging indicators mean on the Player Go Speaker?

How do I swap between Indoor and Outdoor EQ mode on the Player Go Speaker?

How do I Link Party Pair my Player Go Speaker to another speaker?

What are some mobile app settings I can use with the Player Go Speaker?

What should I do if my Player Go Speaker doesn't turn on?

What should I do if my Player Go Speaker has sound issues?

What should I do if my Player Go Speaker disconnected from the mobile app?

Player Go Speaker

How to Set Up Your Player Pro

How to Start a Round on Player Pro

What Distances and Golf Features Are Included with Player Pro

How Club Recommendations Work on Player Pro

How to View and Track Your Score on Player Pro

What the Action Button Does on Player Pro

Why Does GPS Stop Updating When My Phone Locks?

Music Works but GPS Doesn’t on My Player Pro

Why Does Player Pro Have Two Bluetooth Connections?

How to Use Audio Broadcasting (Auracast)

How to Improve Player Pro Battery Life

Indoor vs Outdoor EQ Modes Explained

Player Pro: Free 6-Month Subscription — What's Included and How to Activate

Player Pro Sound Issues: Muffled Audio, Bass Distortion, or Static

Player Pro: Course Not Loading, Missing, or Map Not Displaying

Player Pro GPS Speaker

Speakers

Get to know the Ringer Handheld GPS

Does the Ringer have a Built-In Magnetic Strip?

How do I charge my Ringer Handheld GPS?

How do I set up my Ringer Handheld GPS?

What does the Action Button do on the Ringer Handheld GPS?

How does the Green View screen work on the Ringer Handheld GPS?

How does the Dynamic Hazards screen work on the Ringer Handheld GPS?

How does Shot Tracking work on the Ringer Handheld GPS?

How does Scoring work on the Ringer Handheld GPS?

What does the Round Summary/End Round selection do on the Ringer Handheld GPS?

Can I control my music using the Ringer Handheld GPS?

How do I connect and register my Ringer to my Blue Tees Account?

How do I update the Firmware on my Ringer Handheld GPS?

What should I do if my Ringer doesn't power on or work as expected?

Ringer Handheld GPS

Handheld GPS Devices

Why can't I update the firmware on my Playmaker+ Watch?

How to update firmware on the Playmaker+ Watch

Playmaker+ - How to charge

Playmaker+ - How to sync date and time

Playmaker+ - How To Start A Round

How do I move to the next hole when using the PlayMaker+ Watch?

How long should the battery last on the Playmaker+?

Playmaker+ Watch

How can I make an exchange?

What is your shipping policy?

What is the return policy?

Is there a money-back guarantee?

When will my order ship?

Why wasn't my package delivered?

What happens if my package was marked 'Delivered' but I didn't receive it?

What is your Trade Up program?

Shipping, Returns and Exchanges

How do I change my shipping address?

How do I cancel my order?

What should I do if I receive a damaged product?

Order Changes and Cancelations

How do I know if a firmware update is available for my device?

Where can I find the firmware update option in the mobile app?

How do I initiate a firmware update?

What should I do if the firmware update option is not showing up?

How long does the firmware update take?

What should I do if the firmware update fails or is interrupted?

What happens after the firmware update is finished?

OTA (Over-the-Air) Firmware Update

Accessories

Where do you ship Internationally?

Will I have to pay customers duties & fees?

Can I pay with my Country's currency?

International Orders