What does the standard manufacturer warranty cover?Updated 11 days ago
What the warranty covers
The standard 2-year manufacturer warranty covers:
- Manufacturing defects in materials or workmanship
- Operational defects that affect the product's core function (e.g. a rangefinder that won't power on, a speaker that won't charge)
The standard 2-year manufacturer warranty covers eligible products regardless of where you purchased them. Warranty exchange and replacement service depends on where you purchased the product. See How to file a warranty claim below.
What the warranty does not cover
- Accidental damage (drops, impacts, cracked screens)
- Water damage beyond normal outdoor use — our products are designed to handle the elements of a typical round of golf, but are not rated for submersion or heavy prolonged exposure. If moisture enters the device in conditions beyond normal play, this may not be covered under the manufacturer warranty. If you're unsure whether your situation qualifies, contact us and we'll review it
- Damage caused by the magnetic mount failing and the device falling from a golf cart
- Cosmetic damage (scratches, dents) that don't affect function
- Products purchased from unauthorized second-hand sellers (eBay, Facebook Marketplace, etc.)
- Damage resulting from unauthorized disassembly or modification
If you're concerned about accidental damage coverage, consider the Extend Protection Plan, which covers drops, spills, and accidental damage.
How to file a warranty claim
Purchased directly from BlueTeesGolf.com? Contact Blue Tees Golf Customer Support with your BlueTeesGolf.com order number, order confirmation, or receipt and a description of the issue. We can look up the order number to confirm the purchase was placed on BlueTeesGolf.com. Only orders placed on BlueTeesGolf.com are accepted as proof for warranty exchanges or replacements handled by Blue Tees, and verification is required before we initiate warranty service. We will troubleshoot the product first and, if warranty service is required and your claim is eligible, provide the next steps.
Purchased from an authorized retailer, reseller, golf shop, or pro shop? Please contact the original seller directly for warranty exchange or replacement service.
Blue Tees Golf Customer Support can still provide product troubleshooting and technical support regardless of where you purchased your product.
Was your product purchased directly from BlueTeesGolf.com as a gift? Ask the purchaser for the BlueTeesGolf.com order number, order confirmation, or receipt. We can look up the order number to confirm the purchase was placed on BlueTeesGolf.com. Blue Tees cannot initiate a warranty exchange or replacement without verifying a BlueTeesGolf.com order. If the product was purchased from another seller, contact that seller for warranty exchange or replacement service. Blue Tees Golf Customer Support can still help troubleshoot the product.
Note: Products purchased from unauthorized second-hand sellers (eBay, Facebook Marketplace, Craigslist, etc.) are not eligible for the manufacturer warranty.