What does the standard manufacturer warranty cover?Updated a month ago

What the warranty covers

The standard 2-year manufacturer warranty covers:

• Manufacturing defects in materials or workmanship
• Operational defects that affect the product's core function (e.g. a rangefinder that won't power on, a speaker that won't charge)

The warranty is available to all customers regardless of where you purchased your product — directly from blueteesgolf.com, Amazon, Dick's Sporting Goods, Golf Galaxy, PGA Superstore, or any other authorized retailer.

What the warranty does not cover

• Accidental damage (drops, impacts, cracked screens)
• Water damage beyond normal outdoor use — our products are designed to handle the elements of a typical round of golf, but are not rated for submersion or heavy prolonged exposure. If moisture enters the device in conditions beyond normal play, this may not be covered under the manufacturer warranty. If you're unsure whether your situation qualifies, contact us and we'll review it
• Damage caused by the magnetic mount failing and the device falling from a golf cart
• Cosmetic damage (scratches, dents) that don't affect function
• Products purchased from unauthorized second-hand sellers (eBay, Facebook Marketplace, etc.)
• Damage resulting from unauthorized disassembly or modification

If you're concerned about accidental damage coverage, consider the Extend Protection Plan, which covers drops, spills, and accidental damage.

How to file a warranty claim

Purchased from blueteesgolf.com? Use our returns and exchanges portal to start your claim:

1. Visit the Returns & Exchanges portal, enter your order number and zip code, and select the item you'd like to claim.
2. Follow the on-screen steps to submit your claim, including a description of the issue.
3. We'll troubleshoot first. Our team will work through the issue with you — most problems can be resolved without a replacement.
4. If we can't resolve it, we'll send you a replacement unit under warranty.

Purchased from an authorized reseller (Amazon, Dick's Sporting Goods, Golf Galaxy, PGA Superstore, or another authorized retailer)? Submit your warranty claim directly through us:

1. Email [email protected] with a description of the issue, photos or a short video showing the problem, and your proof of purchase (see below).
2. Our team will troubleshoot with you and arrange a replacement if needed.

Proof of purchase — what we accept

We accept any of the following as proof of purchase:

• Original receipt from blueteesgolf.com or an authorized retailer
• Amazon, Dick's, Golf Galaxy, or PGA Superstore order confirmation email
• Credit card or bank statement showing the purchase
• Gift receipt from the original purchaser

Received it as a gift and can't get proof of purchase? Your device's serial number combined with any supporting document (a gift receipt, the gift-giver's confirmation email, or a credit card statement) is sufficient. Contact us and we'll work with you.

Note: Products purchased from unauthorized second-hand sellers (eBay, Facebook Marketplace, Craigslist, etc.) are not eligible for the manufacturer warranty.