What should I do if my Ringer doesn't power on or work as expected?Updated a month ago

Touchscreen not responding

1. Check if the screen is locked. The Ringer's touchscreen can be locked via the Action Button (Auto Lock setting). A single press of the Action Button will unlock it. If you're in a pocket or the button has been pressed accidentally, this is the most likely cause.
2. Perform a soft reset. Press and hold the Crossed Tees Power/Action Button for five (5) seconds to power OFF. Wait five (5) seconds, then press and hold for five (5) seconds to power back ON.
3. Still unresponsive after restart? Connect to the Blue Tees Game App and check for a firmware update — a pending update can sometimes cause touch issues. See How do I update the Firmware on my Ringer Handheld GPS?
4. If the touchscreen still doesn't respond after a firmware update, contact us for a warranty assessment.

Ringer doesn't power on

1. Firmly press and hold the Crossed Tees Power/Action Button for five (5) seconds.
2. Ensure your unit is fully charged. Plug into a wall adapter (5V/2A minimum) for at least 2–3 hours before retrying.
3. If the power button does not respond after a full charge, contact customer support.

Device freezes at the "RINGER" logo on startup

1. Press and hold the Power/Action Button for ten (10) seconds to force a restart.
2. If it boots normally, connect to the Blue Tees Game App and check for a firmware update before your next round.
3. If the freeze repeats after a firmware update, contact us — this is covered under your 2-year manufacturer warranty.

Ringer turns off while being used

1. Battery charge is likely low. Recharge for 2–3 hours using a wall adapter (5V/2A minimum). Note: battery levels display in intervals (100%, 75%, 50%, 25%, 10%, LOW) — if it shows LOW, charge immediately.

LCD has poor display quality

1. Press and hold the Crossed Tees Power/Action Button for five (5) seconds to power OFF.
2. Wait five (5) seconds.
3. Press and hold for five (5) seconds to power back ON.
4. If the LCD does not improve after restarting, contact customer support.

Ringer will not pair via Bluetooth

1. Move Ringer and your mobile device within three (3) feet of each other.
2. On your phone's Bluetooth settings, forget/remove any existing "Ringer" entry, then re-pair fresh.
3. On your Ringer, confirm Bluetooth is enabled in device settings and the device is in pairing mode.
4. Open the Blue Tees Game App and use the Devices section to connect — do not rely on your phone's system Bluetooth settings alone.

Ringer disconnected from the mobile app

1. Ringer will enter auto-pair mode and reconnect automatically once in range of your mobile device.
2. If it doesn't reconnect, open the Blue Tees Game App, go to Device Settings, and tap "CONNECT".

Ringer remote control not working

1. Ensure both your Ringer and Player+ speaker are registered and connected to the Blue Tees Game App.
2. After connecting both devices, navigate to the Remote Control screen on your Ringer and tap the blue Crossed Tees button.

Still not resolved?

If none of the above steps fix the issue, your Ringer may have a hardware fault covered under the 2-year manufacturer warranty. Contact us at [email protected] with:

• A description of the issue and which symptoms you're seeing
• The steps you've already tried
• Your proof of purchase

We'll troubleshoot further and arrange a replacement if needed.