What happens if my package was marked 'Delivered' but I didn't receive it?Updated 7 months ago

We provide tracking numbers for all our orders to ensure you receive the best service possible. However, it is your responsibility to track your package through to delivery.

In the rare instance that your package is marked delivered but you didn’t receive it, please check all exterior doors and areas out of plain sight, with your neighbors or in your mailroom (if you live in an apartment). Sometimes shipments are left out of sight for safety reasons, mistakenly delivered to a neighbor, or overlooked in a mailroom.

If you still can’t find your delivery, please contact us so we can investigate.